Exciting Updates on USCIS Digital Tools
We are pleased to inform you that USCIS will be launching new digital tools in the coming weeks to enhance customer service and improve efficiency. Here's a glimpse of what you can expect:
- Text Ahead Feature: Customers will have the option to opt-in to receive text messages from USCIS after contacting the 1-800 Contact Center or using the online Ask Emma function. When a Tier 2 officer determines that a call back is necessary, customers will receive a text message to schedule a call within 30, 45, or 60 minutes. USCIS will make two attempts to call, usually on the same day, and customers have an hour to respond. If no response is received, the service item will be closed.
- Online Appointment Request Form: USCIS demonstrated a new online appointment request feature that provides flexibility and certainty for applicants needing specific types of appointments. Initially, this feature will be available for ADIT Stamps, Emergency Advance Parole (EAP), Immigration Judge Grants, or Other categories listed on the USCIS website for Infopass appointments. No MyUSCIS account login will be required for this feature. The form will require specific information, such as travel dates and proof of emergency for Emergency Advance Parole requests. Attorneys can assist clients by providing the necessary information. Although the form does not currently have a dedicated field for attorney information, it can be included in the text box. After submission, customers will receive a record number and email confirmation.
- Online Change of Address Function: Customers can now conveniently update their address by logging into their myUSCIS account. Attorneys can also complete the Change of Address form on behalf of their clients through their own MyUSCIS account. The system allows for foreign addresses and can accommodate up to 25 receipt numbers per change of address request. Notifications will be provided for successful or failed requests, with failure possibly due to mismatched receipt numbers or unrelated technical issues. The updated address will be reflected in all USCIS systems in real time.
- Online Biometrics Rescheduling: USCIS has introduced an online function to request a new biometrics appointment date, which can be utilized twice. Customers can select a reason for rescheduling, the current appointment details, date of birth, and ASC location. The system allows customers to choose the same or a different ASC location, with a search function for alternative locations. Available dates and times will be displayed for selection, and customers can confirm the rescheduling. It's important to note that the tool cannot be used for missed appointments, which must be rescheduled by calling the 1-800 Contact Center.
FDNS Site Visit: What You Need to Know
As part of the H-1B visa program's compliance and monitoring efforts, the U.S. Department of Homeland Security (DHS) conducts FDNS (Fraud Detection and National Security) site visits. These visits aim to verify employer information, worksite details, employee information, and the Public Access File (PAF) to ensure compliance with program requirements. During an FDNS site visit, the officer may ask questions and gather evidence, including photographs.
Employers should maintain accurate records, ensure compliance, and cooperate during the visit. Employees should provide truthful information and be aware of their rights and responsibilities. Seeking legal counsel can help both employers and employees navigate the H-1B visa program and FDNS site visits successfully.
USCIS Celebrates Independence Day 2023
USCIS will commemorate Independence Day by welcoming over 5,500 new citizens in more than 180 naturalization ceremonies between June 30 and July 7. These ceremonies demonstrate our commitment to welcoming immigrants and promoting the benefits of U.S. citizenship.